Terms of service

Terms and Conditions

Effective Date: 1st June 2025

Welcome to PawfectFriend Pet Supplies! These terms and conditions ("Terms") govern your use of our website www.pawfectfriend.com and your relationship with us as a customer. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

1. General

  • By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
  • We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date.

2. Products and Orders

  • We strive to ensure all product descriptions, prices, and availability are accurate. However, errors may occasionally occur, and we reserve the right to correct them at any time.
  • We reserve the right to refuse or cancel orders at our sole discretion, including orders that appear to be fraudulent or violate our policies.
  • All prices are in AUD unless otherwise stated.

3. Shipping and Delivery

  • We offer free shipping within Australia. Shipping to New Zealand is available at an additional cost calculated at checkout.
  • Estimated shipping times are 2–7 business days within Australia and 4–18 business days to New Zealand.
  • We also offer order pickup from Dingley Village, VIC. Details will be provided via email after order confirmation if this option is selected.

4. Returns and Refunds

  • If you're not satisfied with your purchase, you may request a return or refund within 14 days of delivery. Please refer to our Refund Policy for full details.
  • Items must be returned unused, in original packaging, and in resalable condition.

5. Intellectual Property

  • All content on our website, including text, images, logos, and graphics, is the property of PawfectFriend Pet Supplies and is protected by copyright laws.
  • You may not reproduce, distribute, or use our content without our express written permission.

6. Limitation of Liability

  • We do our best to provide accurate and reliable services, but we do not guarantee the uninterrupted availability of our website.
  • PawfectFriend Pet Supplies shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products.

7. Privacy

We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Contact Information

If you have any questions about these Terms, please contact us:

Thank you for choosing PawfectFriend Pet Supplies! πŸΎπŸ’™

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