Shipping policy

Here is the full Shipping Policy – PawfectFriend.com 🐾

We’re committed to delivering your pet’s favorite products as quickly and reliably as possible!

Australia-Wide Shipping 🇦🇺

  • FREE Standard Shipping on all orders – on total order value of $30+.
  • All orders are processed within 1 business day (Monday–Friday).
  • We ship from our Melbourne-based warehouse using Australia Post, Sendle, Aramex Australia, CouriersPlease, and other trusted couriers.

Estimated Delivery Times for Standard Shipping

State/Territory Estimated Delivery Time
Victoria (VIC) 1–4 business days
New South Wales (NSW) 2–6 business days
Queensland (QLD) 3–6 business days
South Australia (SA) 3–5 business days
Western Australia (WA) 4–9 business days
Tasmania (TAS) 4–7 business days
Northern Territory (NT) 4–9 business days
Australian Capital Territory (ACT) 3–6 business days

⚠️ These are estimates based on standard shipping services. Delivery may vary based on location, order volume, and carrier schedules.

Express Shipping 🚀

Need it faster? For selected items, Express Post is available for an additional cost, calculated at checkout.

  • 1-2 business day within VIC
  • 1–4 business days to other states

Local Pickup

Local pickup from Dingley Village, VIC 3172 may be available for selected items. Please contact us before placing your order to confirm availability.

International shipping

International shipping for selected products available for some countries for extra shipping cost which can be checked at the cart or checkout page once you add the product to cart.

Average Shipping Time for New Zealand (in Business Days-Average from Past orders):

Regular Shipping: 4 to 10 business days

Average Shipping Time for Rest of the countries (in Business Days-Average from Past orders):

Regular Shipping: 7 to 16 business days

Important Notes

  • We aim for timely delivery, but delays may occur due to public holidays, weather, or carrier-related issues.
  • In rare cases, delivery within Australia may take up to 5–12 business days.
  • You will be notified by email if delays are expected.

Order Cancellation

Orders can be cancelled before dispatch. If packaging and shipping has already started, cancellations may not be possible.

To cancel or change your order, please email us at support@pawfectfriend.com as soon as possible with your order number.

📩 Need help? Visit our Contact Page or email us at support@pawfectfriend.com

🔄 For details on refunds or returns, please see our Refund & Return Policy.