Shipping policy

Shipping Policy – PawfectFriend.com 🐾

We’re committed to delivering your pet’s favorite products as quickly and reliably as possible!

Australia-Wide Shipping 🇦🇺

FREE Standard Shipping on all orders – no minimum purchase required!
All orders are processed within 1 business day (Monday–Friday).
We ship from our Melbourne-based warehouse using Australia Post, Sendle, Aramex Australia, CouriersPlease, and other trusted couriers.

Estimated Delivery Times for Standard Shipping

State/Territory	Estimated Delivery Time
Victoria (VIC)	1–4 business days
New South Wales (NSW)	2–6 business days
Queensland (QLD)	3–6 business days
South Australia (SA)	3–5 business days
Western Australia (WA)	4–9 business days
Tasmania (TAS)	4–7 business days
Northern Territory (NT)	4–9 business days
Australian Capital Territory (ACT)	3–6 business days

These are estimates based on standard shipping services. Delivery may vary based on location, order volume, and carrier schedules.

Express Shipping 🚀

Need it faster? Express Post is available for an additional cost, calculated at checkout.

1-2 business day within VIC
1–4 business days to other states

Local Pickup

Local pickup from Dingley Village, VIC 3172 may be available for selected items. Please contact us before placing your order to confirm availability.

Important Notes

We aim for timely delivery, but delays may occur due to public holidays, weather, or carrier-related issues.
In rare cases, delivery within Australia may take up to 5–12 business days.
You will be notified by email if delays are expected.